Aligning enterprise knowledge and knowledge management systems to improve efficiency and effectiveness performance: A three-dimensional Fuzzy-based decision support system

作者：

Highlights：

• A DSS based on a 3D fuzzy methodology has been developed.

• The DSS allows to evaluate the level of alignment between an enterprise's knowledge and its KMSs.

• The DSS proposes corrective actions and suggests strategies for KMS adoption to improve KM alignment.

• The DSS is tested on a small and medium enterprise (SME) operating in the high-tech industry.

摘要

•A DSS based on a 3D fuzzy methodology has been developed.•The DSS allows to evaluate the level of alignment between an enterprise's knowledge and its KMSs.•The DSS proposes corrective actions and suggests strategies for KMS adoption to improve KM alignment.•The DSS is tested on a small and medium enterprise (SME) operating in the high-tech industry.

论文关键词：Knowledge management (KM),Decision support system (DSS),Knowledge management systems (KMSs),3D Fuzzy Logic,Small and medium enterprises (SMEs)

论文评审过程：Received 12 March 2017, Revised 13 August 2017, Accepted 14 August 2017, Available online 18 August 2017, Version of Record 4 September 2017.

论文官网地址：https://doi.org/10.1016/j.eswa.2017.08.032