A scenario-based modeling method for controlling ECM performance

作者：

Highlights：

• A hybrid method to control the Enterprise Content Management performance is proposed.

• The proposed method provides mechanics to study the evolution of scenarios over time.

• Increases in indicators related to decision making prompt better system performance.

• Increases in indicators related with technological issues cause underperformance.

摘要

•A hybrid method to control the Enterprise Content Management performance is proposed.•The proposed method provides mechanics to study the evolution of scenarios over time.•Increases in indicators related to decision making prompt better system performance.•Increases in indicators related with technological issues cause underperformance.

论文关键词：Enterprise content management,Decision support systems,System performance,FCM,AHP

论文评审过程：Received 4 June 2017, Revised 27 October 2017, Accepted 12 December 2017, Available online 14 December 2017, Version of Record 26 December 2017.

论文官网地址：https://doi.org/10.1016/j.eswa.2017.12.024