A generic two-stage fuzzy inference system for dynamic prioritization of customers

作者：

Highlights：

• An approach to prioritizing the customers is proposed.

• The approach includes a two–stage fuzzy inference system.

• Four criteria and arrival time is used for prioritization.

• The results show fair prioritization with lower waiting times.

摘要

•An approach to prioritizing the customers is proposed.•The approach includes a two–stage fuzzy inference system.•Four criteria and arrival time is used for prioritization.•The results show fair prioritization with lower waiting times.

论文关键词：Queue system,Fuzzy inference system,Dynamic prioritization

论文评审过程：Received 22 July 2018, Revised 25 April 2019, Accepted 25 April 2019, Available online 26 April 2019, Version of Record 3 May 2019.

论文官网地址：https://doi.org/10.1016/j.eswa.2019.04.059