Mining customer product reviews for product development: A summarization process
作者：
Highlights：
• Mining online product reviews for new product development is our objective.
• Product feature, affordance, emotion, perception, usage context can be identified.
• On the way to automatic mining, ground truth and linguistic patterns must be set.
• Language patterns can reveal product affordances, emotions and usage conditions.
• An experiment shows that the linguistic patterns are well established.
摘要
•Mining online product reviews for new product development is our objective.•Product feature, affordance, emotion, perception, usage context can be identified.•On the way to automatic mining, ground truth and linguistic patterns must be set.•Language patterns can reveal product affordances, emotions and usage conditions.•An experiment shows that the linguistic patterns are well established.
论文关键词：Knowledge acquisition,Online reviews,User requirement,Product design,Decision support
论文评审过程：Received 28 August 2018, Revised 18 March 2019, Accepted 30 April 2019, Available online 1 May 2019, Version of Record 10 May 2019.
论文官网地址：https://doi.org/10.1016/j.eswa.2019.04.069
