Comprehension of business process models: Insight into cognitive strategies via eye tracking

作者：

Highlights：

• Students understand Process Models in configurative patterns.

• A homogeneous continuously distributed competence level can be rejected.

• Activities labelled by single letters (not sentences) support model comprehension.

• Needless wording prolongs respective fixation time.

• Process Model comprehension does not seem to depend too much on Visual Literacy.

摘要

•Students understand Process Models in configurative patterns.•A homogeneous continuously distributed competence level can be rejected.•Activities labelled by single letters (not sentences) support model comprehension.•Needless wording prolongs respective fixation time.•Process Model comprehension does not seem to depend too much on Visual Literacy.

论文关键词：Visual literacy,Business process model,Eye tracking,Latent class analysis,Cognitive workload

论文评审过程：Received 3 February 2019, Revised 30 May 2019, Accepted 15 June 2019, Available online 17 June 2019, Version of Record 24 June 2019.

论文官网地址：https://doi.org/10.1016/j.eswa.2019.06.032