Intelligent personal assistants: A systematic literature review

作者：

Highlights：

• We review the state-of-the-art in Intelligent Personal Assistant (IPA).

• We propose a taxonomy of IPA, detailing challenges and goals.

• The methodology consisted in a systematic literature review of the area.

• We identified gaps and trends, pointing out usage, security and privacy issue.

• We found a gap in voice interactive IPA solutions on education and health domains.

摘要

•We review the state-of-the-art in Intelligent Personal Assistant (IPA).•We propose a taxonomy of IPA, detailing challenges and goals.•The methodology consisted in a systematic literature review of the area.•We identified gaps and trends, pointing out usage, security and privacy issue.•We found a gap in voice interactive IPA solutions on education and health domains.

论文关键词：Speak dialog systems,Conversational agents,Intelligent agent communication,Natural language interfaces,Survey

论文评审过程：Received 11 January 2019, Revised 13 November 2019, Accepted 7 January 2020, Available online 14 January 2020, Version of Record 20 January 2020.

论文官网地址：https://doi.org/10.1016/j.eswa.2020.113193