A proposed customer relationship framework based on information retrieval for effective Firms’ competitiveness

作者：

Highlights：

• Adapting methods to explore attributes’ influence and detect objects’ siblings.

• Apply information retrieval, knowledge discovery, and opinion mining techniques.

• Provide a competitive map for retaining customer loyalty.

• Succeed to enlarge the customers’ segment.

• Apply the experiment successfully on two real datasets.

摘要

•Adapting methods to explore attributes’ influence and detect objects’ siblings.•Apply information retrieval, knowledge discovery, and opinion mining techniques.•Provide a competitive map for retaining customer loyalty.•Succeed to enlarge the customers’ segment.•Apply the experiment successfully on two real datasets.

论文关键词：Information retrieval,Knowledge discovery,Decision making,Decision support systems,Customers’ retention

论文评审过程：Received 15 February 2020, Revised 24 July 2020, Accepted 5 March 2021, Available online 15 March 2021, Version of Record 30 March 2021.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.114882