A cultural heritage framework using a Deep Learning based Chatbot for supporting tourist journey

作者：

Highlights：

• We propose a framework for promoting CH items and supporting tourist visit.

• A Chatbot based on the Enconder-Decoder framework has been developed.

• We designed an ESB to ingest events from website and public/private organization.

• Efficiency and Efficacy evaluations have been performed for evaluating the framework.

摘要

•We propose a framework for promoting CH items and supporting tourist visit.•A Chatbot based on the Enconder-Decoder framework has been developed.•We designed an ESB to ingest events from website and public/private organization.•Efficiency and Efficacy evaluations have been performed for evaluating the framework.

论文关键词：Tourism 4.0,Smart tourism,Cultural heritage,Chatbot,Deep Learning,Recommendation

论文评审过程：Received 14 September 2020, Revised 12 January 2021, Accepted 22 May 2021, Available online 5 June 2021, Version of Record 9 June 2021.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.115277