A deep learning based end-to-end system (F-Gen) for automated email FAQ generation

作者：

Highlights：

• A novel system for automatic generation of FAQs from emails

• Models the characteristics of FAQs

• Applies deep learning techniques for information extraction

• Experiments on real world email datasets

• Provides a high level Pseudocode

摘要

•A novel system for automatic generation of FAQs from emails•Models the characteristics of FAQs•Applies deep learning techniques for information extraction•Experiments on real world email datasets•Provides a high level Pseudocode

论文关键词：Expert system,Deep learning applications,Email text mining,Information retrieval,FAQ generation

论文评审过程：Received 7 May 2020, Revised 4 September 2021, Accepted 8 September 2021, Available online 22 September 2021, Version of Record 24 September 2021.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.115896