Problem-oriented CBR: Finding potential problems from lead user communities

作者：

Highlights：

• This paper suggests a problem-oriented CBR for defining problems from lead user communities.

• This paper improves current textual CBR from input and procedural perspectives.

• This paper defined problems using sentiment analysis for improving textual CBR inputs.

• This paper integrated SAO analysis and technology tree for improving textual CBR process.

摘要

•This paper suggests a problem-oriented CBR for defining problems from lead user communities.•This paper improves current textual CBR from input and procedural perspectives.•This paper defined problems using sentiment analysis for improving textual CBR inputs.•This paper integrated SAO analysis and technology tree for improving textual CBR process.

论文关键词：Technology-intensive product innovation,Lead user,CBR,SAO analysis,Sentiment analysis

论文评审过程：Received 2 September 2021, Revised 9 November 2021, Accepted 25 December 2021, Available online 5 January 2022, Version of Record 10 January 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.116472