A persona aware persuasive dialogue policy for dynamic and co-operative goal setting

作者：

Highlights：

• Existing VAs abort the conversation during goal unavailability situations.

• Proposal of novel DM architecture and joint reward (task, sentiment & persona) model.

• Design of both unified and multi-agent persona aware persuasive policies.

• Proposed VA elevates both user satisfaction & agent utility.

• Easy adaptation to other task-oriented dialogue settings.

摘要

•Existing VAs abort the conversation during goal unavailability situations.•Proposal of novel DM architecture and joint reward (task, sentiment & persona) model.•Design of both unified and multi-agent persona aware persuasive policies.•Proposed VA elevates both user satisfaction & agent utility.•Easy adaptation to other task-oriented dialogue settings.

论文关键词：Conversational agents,Dynamic goals,Goal unavailability,E-commerce,Reinforcement learning,Persuasion

论文评审过程：Received 5 July 2021, Revised 21 November 2021, Accepted 25 November 2021, Available online 1 January 2022, Version of Record 1 February 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.116303