Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ

作者：

Highlights：

• An innovative service model was built for information services using Kano and TRIZ.

• Participation in public welfare activities is key sustainable criterion for society.

• Energy-saving facilities, and waste equipment recycling rate is key for environment.

• The TRIZ-based innovation principles for innovative services serves as a reference.

• Based on selected key criteria companies can develop their own inventive solutions.

摘要

•An innovative service model was built for information services using Kano and TRIZ.•Participation in public welfare activities is key sustainable criterion for society.•Energy-saving facilities, and waste equipment recycling rate is key for environment.•The TRIZ-based innovation principles for innovative services serves as a reference.•Based on selected key criteria companies can develop their own inventive solutions.

论文关键词：Innovative service,Information services,Sustainability balanced scorecard (SBSC),Fuzzy Delphi method (FDM),Kano,TRIZ

论文评审过程：Received 5 April 2021, Revised 10 May 2022, Accepted 13 May 2022, Available online 18 May 2022, Version of Record 3 June 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2022.117601