Mobile-lizing continuance intention with the mobile expectation-confirmation model: An SEM-ANN-NCA approach

作者：

Highlights：

• The Mobile Expectation-Confirmation Model (MECM) was developed in this study.

• The data collected were analyzed with a tri-stage SEM-ANN-NCA approach.

• Empirical support was obtained for the fundamentality of mobile complementarity.

• 70.2% of the variance in mobile continuance intention was captured by the MECM.

摘要

•The Mobile Expectation-Confirmation Model (MECM) was developed in this study.•The data collected were analyzed with a tri-stage SEM-ANN-NCA approach.•Empirical support was obtained for the fundamentality of mobile complementarity.•70.2% of the variance in mobile continuance intention was captured by the MECM.

论文关键词：Mobile Expectation-Confirmation Model (MECM),Mobile technology,Mobile service,Partial Least Squares-Structural Equation Modeling (PLS-SEM),Artificial Neural Network (ANN),Necessary Condition Analysis (NCA)

论文评审过程：Received 10 August 2021, Revised 11 May 2022, Accepted 27 May 2022, Available online 31 May 2022, Version of Record 11 June 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2022.117659