A multi-agent intelligent system for efficient ERP maintenance

摘要

The Enterprise Resource Planning (ERP) system is an enterprise-wide integrated software package designed to uphold the highest quality standards of business process. However, for the time being, when the business condition has been changed, the system may not guarantee that the process embedded in ERP is still best. Moreover, since the ERP system is very complex, maintaining the system by trial and error is very costly. Hence, this paper aims to construct a support system that adjusts ERP system to environmental changes. To do so, we adopt multi-agent intelligent technology that enables autonomous cooperation with one another to monitor ERP databases and to find any exceptional changes and then analyze how the changes will affect ERP performance. Moreover, Petri net is applied to manage the complexity and dynamics of agents’ behavior. To show the feasibility of the idea, a prototype agent system, ERP/PN, is proposed and an experiment is conducted.