The perceived surveillance of conversations through smart devices
作者：
Highlights：
• Study deals with the phenomenon of perceived surveillance of conversations.
• Research model covers different aspects of anxiety, privacy and trust.
• Trust in smart devices, computer anxiety, prior negative experience are predictors.
• Research provides a theory-based framework and generates novel insights.
• Study supports organizations in optimizing customer relations.
摘要
•Study deals with the phenomenon of perceived surveillance of conversations.•Research model covers different aspects of anxiety, privacy and trust.•Trust in smart devices, computer anxiety, prior negative experience are predictors.•Research provides a theory-based framework and generates novel insights.•Study supports organizations in optimizing customer relations.
论文关键词：Surveillance effect,Perceived surveillance of conversations,Personalized ads,Online privacy concern,Smart devices
论文评审过程：Received 27 September 2019, Revised 14 February 2021, Accepted 22 March 2021, Available online 27 March 2021, Version of Record 14 April 2021.
论文官网地址：https://doi.org/10.1016/j.elerap.2021.101046
