Understanding the role of justice perceptions in promoting trust and behavioral intention towards ride-sharing
作者：
Highlights：
• Examine the impacts of three justice perceptions on trust and behavioral intention towards ride-sharing.
• Distributive, procedural, and interactional justice are significantly related to customers’ continuance intention and positive word-of-mouth.
• Female customers depend more on interactional justice when formulating trust in ride-sharing.
• Provide guidelines for ride-sharing platforms to build customers’ trust.
摘要
•Examine the impacts of three justice perceptions on trust and behavioral intention towards ride-sharing.•Distributive, procedural, and interactional justice are significantly related to customers’ continuance intention and positive word-of-mouth.•Female customers depend more on interactional justice when formulating trust in ride-sharing.•Provide guidelines for ride-sharing platforms to build customers’ trust.
论文关键词：Justice Perceptions,Trust,Continuance Intention,Positive Word-of-Mouth,Ride-Sharing, Sharing Economy
论文评审过程：Received 6 August 2020, Revised 4 December 2021, Accepted 7 January 2022, Available online 10 January 2022, Version of Record 13 January 2022.
论文官网地址：https://doi.org/10.1016/j.elerap.2022.101119
