The role of the humanisation of smart home speakers in the personalisation–privacy paradox

作者：

Highlights：

• Personalised messages increases perceived benefits but not risks.

• Humanisation increases the perceived benefits of personalisation.

• Humanisation shows a U-shaped effect on the risks of disclosing information.

• Humanisation increases the positive effect of personalisation on benefits.

摘要

•Personalised messages increases perceived benefits but not risks.•Humanisation increases the perceived benefits of personalisation.•Humanisation shows a U-shaped effect on the risks of disclosing information.•Humanisation increases the positive effect of personalisation on benefits.

论文关键词：Smart home speakers,Privacy paradox,Personalisation,Humanisation,Uncanny valley

论文评审过程：Received 18 April 2021, Revised 9 February 2022, Accepted 25 March 2022, Available online 28 March 2022, Version of Record 6 April 2022.

论文官网地址：https://doi.org/10.1016/j.elerap.2022.101146