Collective action for mobile payment platforms: A case study on collaboration issues between banks and telecom operators

作者：

Highlights：

• Mobile payment requires collective action between banks and telecom operators.

• A case study on cooperation between all major Dutch banks and operators is analyzed.

• Differing strategic objectives between banks and operators hinder collective action.

• Lack of leadership, authority and commitment hindered collective action.

• Realizing joint m-payment platforms for banks and operators is highly challenging.

摘要

•Mobile payment requires collective action between banks and telecom operators.•A case study on cooperation between all major Dutch banks and operators is analyzed.•Differing strategic objectives between banks and operators hinder collective action.•Lack of leadership, authority and commitment hindered collective action.•Realizing joint m-payment platforms for banks and operators is highly challenging.

论文关键词：Mobile payment,Collective action,Banks,Telecom operators,Collaboration,Near Field Communication,Service platform

论文评审过程：Received 5 July 2013, Revised 22 August 2014, Accepted 30 August 2014, Available online 16 September 2014, Version of Record 11 October 2015.

论文官网地址：https://doi.org/10.1016/j.elerap.2014.08.004