Customer empowerment: Does it influence electronic government success? A citizen-centric perspective

作者：

Highlights：

• We investigated the impact of customer empowerment on e-government success.

• We proposed a theoretical model and an evaluation tool for this purpose.

• The model was validated through a survey and analyzed using partial least squares.

• This work may provide a new research avenue for customer empowerment.

摘要

•We investigated the impact of customer empowerment on e-government success.•We proposed a theoretical model and an evaluation tool for this purpose.•The model was validated through a survey and analyzed using partial least squares.•This work may provide a new research avenue for customer empowerment.

论文关键词：Electronic government success,Customer empowerment,Personalization,Net benefit,Trust

论文评审过程：Received 10 September 2014, Revised 22 March 2015, Accepted 11 May 2015, Available online 16 June 2015, Version of Record 7 December 2015.

论文官网地址：https://doi.org/10.1016/j.elerap.2015.05.003