The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country

作者：

Highlights：

• Electronic payments systems (EPS) still have a low adoption rate in Arabic countries.

• We study EPS in Kuwait using a trust-based model.

• We find customer trust and enjoyment influence Kuwait EPS adoption.

• We find risk has no influence on EPS adoption.

• Enjoyment, third-party seals, familiarity, trust propensity, and personal innovativeness positively influence trust.

摘要

•Electronic payments systems (EPS) still have a low adoption rate in Arabic countries.•We study EPS in Kuwait using a trust-based model.•We find customer trust and enjoyment influence Kuwait EPS adoption.•We find risk has no influence on EPS adoption.•Enjoyment, third-party seals, familiarity, trust propensity, and personal innovativeness positively influence trust.

论文关键词：Online payment,Customer trust,Perceived enjoyment,Familiarity,Propensity to trust,Third-party seals,Personal innovativeness,Risk,Intention to adopt,Kuwait

论文评审过程：Received 6 January 2016, Revised 15 July 2016, Accepted 15 July 2016, Available online 28 July 2016, Version of Record 4 August 2016.

论文官网地址：https://doi.org/10.1016/j.elerap.2016.07.001