An integrated value-risk investigation of contactless mobile payments adoption
作者：
Highlights：
• A model integrating perceived risk into a multi-sided perceived value is constructed.
• Broader view of the duality Gain-Cost in the value perception of an ICT is achieved.
• Psychological and privacy risks undermine adoption of contactless mobile payments.
• Value perception of contactless mobile payments is not influenced by media reports.
• Consumers see more gains than costs in the use of payments with NFC smartphones.
摘要
•A model integrating perceived risk into a multi-sided perceived value is constructed.•Broader view of the duality Gain-Cost in the value perception of an ICT is achieved.•Psychological and privacy risks undermine adoption of contactless mobile payments.•Value perception of contactless mobile payments is not influenced by media reports.•Consumers see more gains than costs in the use of payments with NFC smartphones.
论文关键词：Near field communication mobile payments,Radio Frequency Identification,Perceived value,Perceived risk,Adoption
论文评审过程：Received 12 January 2016, Revised 26 October 2016, Accepted 29 October 2016, Available online 1 November 2016, Version of Record 9 November 2016.
论文官网地址：https://doi.org/10.1016/j.elerap.2016.10.006
