Influence of service quality in sharing economy: Understanding customers’ continuance intention of bicycle sharing

作者：

Highlights：

• Investigates online and offline bicycle sharing service quality perceived by customers.

• Examines the influences of bicycle sharing service quality on customer satisfaction.

• Uncovers the moderating effect of gender on bicycle sharing service quality.

摘要

•Investigates online and offline bicycle sharing service quality perceived by customers.•Examines the influences of bicycle sharing service quality on customer satisfaction.•Uncovers the moderating effect of gender on bicycle sharing service quality.

论文关键词：Bicycle-sharing,Satisfaction,Continuance intention,Service quality,Gender,Sharing economy

论文评审过程：Received 13 October 2019, Revised 10 December 2019, Accepted 17 December 2019, Available online 23 January 2020, Version of Record 5 February 2020.

论文官网地址：https://doi.org/10.1016/j.elerap.2020.100944