A 2020 perspective on “Mine is yours? Using sentiment analysis to explore the degree of risk in sharing economy”

作者：

Highlights：

• Sentiment analysis can extend to affective computing that actively recognizes the emotions from human beings.

• By understanding the emotions from consumers, the mutual relationship can be built with spirituality and humanity.

• Sentiment analysis may discover the opportunities for innovative service.

• Recovery strategy for failed service can match to what guests really want.

摘要

•Sentiment analysis can extend to affective computing that actively recognizes the emotions from human beings.•By understanding the emotions from consumers, the mutual relationship can be built with spirituality and humanity.•Sentiment analysis may discover the opportunities for innovative service.•Recovery strategy for failed service can match to what guests really want.

论文关键词：Natural language processing,Sentiment analysis,Sharing economy,Service innovation,Service recovery,Value co-creation

论文评审过程：Received 14 January 2020, Accepted 14 January 2020, Available online 28 January 2020, Version of Record 18 February 2020.

论文官网地址：https://doi.org/10.1016/j.elerap.2020.100934