Impact of buy-online-and-return-in-store service on omnichannel retailing: A supply chain competitive perspective

作者：

Highlights：

• A supply chain competitive environment has been considered.

• BORS should be highly adopted in competitive environment.

• BORS benefits all stakeholders when both retailers prefer to offer it.

• Increasing salvage values can enhance BORS profitability.

• Helping retailers handle more returns can enhance BORS profitability.

摘要

•A supply chain competitive environment has been considered.•BORS should be highly adopted in competitive environment.•BORS benefits all stakeholders when both retailers prefer to offer it.•Increasing salvage values can enhance BORS profitability.•Helping retailers handle more returns can enhance BORS profitability.

论文关键词：Buy-online-and-return-in-store,Omnichannel,Supply chain competition,Cross-channel product returns,Retail operation

论文评审过程：Received 19 August 2019, Revised 13 February 2020, Accepted 20 April 2020, Available online 23 April 2020, Version of Record 11 May 2020.

论文官网地址：https://doi.org/10.1016/j.elerap.2020.100977