A process-oriented methodology for evaluating the impact of IT: A proposal and an application in healthcare

作者：

Highlights：

• We propose a process-oriented methodology for evaluating the impact of IT.

• The methodology is based on process mining and discrete event simulation.

• The proposed methodology can be applied to complex and distributed business processes.

• The methodology is illustrated using a detailed dental case study.

摘要

•We propose a process-oriented methodology for evaluating the impact of IT.•The methodology is based on process mining and discrete event simulation.•The proposed methodology can be applied to complex and distributed business processes.•The methodology is illustrated using a detailed dental case study.

论文关键词：Business process simulation,Discrete event simulation,Process mining,Digital dentistry

论文评审过程：Received 31 May 2013, Revised 25 June 2013, Accepted 27 June 2013, Available online 6 July 2013.

论文官网地址：https://doi.org/10.1016/j.is.2013.06.005