To use or not to use: Modelling end user grumbling as user resistance in pre-implementation stage of enterprise resource planning system

作者：

Highlights：

• This study extends status-quo bias theory by integrating technostress.

• Survey was conducted on 221 users in pre-implementation phase of SAP ERP system.

• Significant impact of status quo bias observed on end user grumbling.

• Technology induced stressors are strong predictors of end user grumbling.

• End-user grumbling influences symbolic adoption significantly.

摘要

•This study extends status-quo bias theory by integrating technostress.•Survey was conducted on 221 users in pre-implementation phase of SAP ERP system.•Significant impact of status quo bias observed on end user grumbling.•Technology induced stressors are strong predictors of end user grumbling.•End-user grumbling influences symbolic adoption significantly.

论文关键词：Common method bias,Enterprise resource planning system,Marker variable,Status-quo bias,Technostress,PLS,User resistance

论文评审过程：Received 4 May 2017, Accepted 17 May 2017, Available online 23 May 2017, Version of Record 2 June 2017.

论文官网地址：https://doi.org/10.1016/j.is.2017.05.005