Formulating and managing viable SLAs in cloud computing from a small to medium service provider's viewpoint: A state-of-the-art review

作者：

Highlights：

• Presents a state of the art review on SLA management from service provider side in Cloud Computing.

• Presents a critical evaluation of the existing work and identifies the research gaps to be addressed for provider-side Cloud service management. A thorough literature review in the existing area is presented.

• Presents an overview of our proposed framework OPV-SLA framework to address the identified issues and validates the results on a cloud dataset.

摘要

•Presents a state of the art review on SLA management from service provider side in Cloud Computing.•Presents a critical evaluation of the existing work and identifies the research gaps to be addressed for provider-side Cloud service management. A thorough literature review in the existing area is presented.•Presents an overview of our proposed framework OPV-SLA framework to address the identified issues and validates the results on a cloud dataset.

论文关键词：Cloud computing,SLA monitoring,SLA management,Trusted relationship,Service Level Objectives,Viable SLA life cycle

论文评审过程：Received 27 April 2017, Accepted 11 August 2017, Available online 18 August 2017, Version of Record 12 September 2017.

论文官网地址：https://doi.org/10.1016/j.is.2017.08.007