Prototyping a business process improvement plan. An evidence-based approach

作者：

Highlights：

• Business process execution data facilitate business process improvement planning.

• Quick feedback about the improvement potentials reduces the innovation latency.

• Customized recommendations to prioritize the improvement prospects.

• Indication of the paths of change that appear to be the most feasible.

摘要

•Business process execution data facilitate business process improvement planning.•Quick feedback about the improvement potentials reduces the innovation latency.•Customized recommendations to prioritize the improvement prospects.•Indication of the paths of change that appear to be the most feasible.

论文关键词：Process mining,Business process improvement,Decision support,Bipartite network analysis

论文评审过程：Received 24 June 2020, Revised 11 March 2021, Accepted 26 May 2021, Available online 1 June 2021, Version of Record 8 June 2021.

论文官网地址：https://doi.org/10.1016/j.is.2021.101812