VOST: A case study in voluntary digital participation for collaborative emergency management
作者：
Highlights：
• We gained insights into the decision-making processes of a virtual operations support team (VOST) that was integrated into an emergency management agency's (EMAs) workflow.
• We identify structural and procedural requirements for a successful collaboration between 20 digital volunteers embedded in a VOST and EMA.
• We analyze technical requirements of existing tools for real-time social media monitoring in a time-critical environment.
• We discuss organizational, structural and technical implications for future systems used in the decision-making process of the emergency operation center (EOC).
• We identify challenges, which arose during the close inter-organizational collaboration between a VOST and an EMA during the Grand Départ of Tour de France 2017.
摘要
•We gained insights into the decision-making processes of a virtual operations support team (VOST) that was integrated into an emergency management agency's (EMAs) workflow.•We identify structural and procedural requirements for a successful collaboration between 20 digital volunteers embedded in a VOST and EMA.•We analyze technical requirements of existing tools for real-time social media monitoring in a time-critical environment.•We discuss organizational, structural and technical implications for future systems used in the decision-making process of the emergency operation center (EOC).•We identify challenges, which arose during the close inter-organizational collaboration between a VOST and an EMA during the Grand Départ of Tour de France 2017.
论文关键词：Social media analytics,Emergency management,Decision-making process,Participation,Virtual operations support team (VOST)
论文评审过程：Received 7 March 2019, Revised 9 November 2019, Accepted 20 November 2019, Available online 30 November 2019, Version of Record 6 May 2020.
论文官网地址：https://doi.org/10.1016/j.ipm.2019.102174
