Exploring the Online Doctor-Patient Interaction on Patient Satisfaction Based on Text Mining and Empirical Analysis
作者：
Highlights：
• We combined a text mining and econometrics analysis technology to explore the mechanism of doctor-patient interaction in an online health community.
• Patient activeness as an antecedent factor could enhance the social support from a doctor, which indirectly affects patient satisfaction.
• Both the doctor's informational and emotional support plays a positive role for doctor-patient relationship.
• Patient disease severity plays an important role between doctor's social support and patient satisfaction.
摘要
•We combined a text mining and econometrics analysis technology to explore the mechanism of doctor-patient interaction in an online health community.•Patient activeness as an antecedent factor could enhance the social support from a doctor, which indirectly affects patient satisfaction.•Both the doctor's informational and emotional support plays a positive role for doctor-patient relationship.•Patient disease severity plays an important role between doctor's social support and patient satisfaction.
论文关键词：Online doctor-patient interaction,text mining and econometrics,informational support,emotional support
论文评审过程：Received 27 November 2019, Revised 28 February 2020, Accepted 20 March 2020, Available online 25 April 2020, Version of Record 25 April 2020.
论文官网地址：https://doi.org/10.1016/j.ipm.2020.102253
