Social media analytics and business intelligence research: A systematic review

作者：

Highlights：

• A systematic review on social media analytics-based BI studies is presented.

• Social media platforms that are in use in BI research are classified and analyzed.

• Dominant methodologies or algorithms for BI research are classified and analyzed.

• Types of intelligent information social media-based BI studies identify are analyzed.

• Promising directions of the research stream are intended for researchers and practitioners.

摘要

•A systematic review on social media analytics-based BI studies is presented.•Social media platforms that are in use in BI research are classified and analyzed.•Dominant methodologies or algorithms for BI research are classified and analyzed.•Types of intelligent information social media-based BI studies identify are analyzed.•Promising directions of the research stream are intended for researchers and practitioners.

论文关键词：Social media,Online VoC,Open data,Business intelligence,Systematic review,Sentiment analysis

论文评审过程：Received 24 September 2019, Revised 8 April 2020, Accepted 21 April 2020, Available online 18 June 2020, Version of Record 18 June 2020.

论文官网地址：https://doi.org/10.1016/j.ipm.2020.102279