Big data-assisted social media analytics for business model for business decision making system competitive analysis

作者：

Highlights：

• Intelligent, detection, design phases to analyze the social media message.

• The sentiment analysis methodology is created to analyze praises and complaints.

• Development and implementation of integrative management information system.

摘要

•Intelligent, detection, design phases to analyze the social media message.•The sentiment analysis methodology is created to analyze praises and complaints.•Development and implementation of integrative management information system.

论文关键词：Social media,Data analysis,Companies,Big data,Customer,Decision-making

论文评审过程：Received 15 June 2021, Revised 4 September 2021, Accepted 8 September 2021, Available online 27 September 2021, Version of Record 27 September 2021.

论文官网地址：https://doi.org/10.1016/j.ipm.2021.102762