Reference services administration and management: Bill Katz and Ruth A. Fraley (eds.), The Haworth Press, New York, 1982, 147 pp. (The reference librarian no. 3, Spring, 1982), $24.00 ISBN: 0-86656-164-1
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论文评审过程：Available online 13 July 2002.
论文官网地址：https://doi.org/10.1016/0306-4573(83)90027-4
