Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation–importance analysis

作者：

Highlights：

• A model of web 2.0 exploitation for people-centric knowledge management (KM).

• Identification of web 2.0 usages supporting conversational and collaborative KM.

• Findings measuring the web 2.0 exploitation for KM by Greek tourism firms.

• Identification of KM needs by conducting a utilisation–importance analysis.

• Internal KM as a pre-requisite of external KM strategy.

摘要

•A model of web 2.0 exploitation for people-centric knowledge management (KM).•Identification of web 2.0 usages supporting conversational and collaborative KM.•Findings measuring the web 2.0 exploitation for KM by Greek tourism firms.•Identification of KM needs by conducting a utilisation–importance analysis.•Internal KM as a pre-requisite of external KM strategy.

论文关键词：Knowledge management,Web 2.0,Greece,Tourism,Social media,Utilisation–importance matrix

论文评审过程：Available online 5 July 2013.

论文官网地址：https://doi.org/10.1016/j.chb.2013.05.032