Determinants of continuance intention factor in Kuwait communication market: Case study of Zain-Kuwait

作者：

Highlights：

• We measure effects over continuance intention.

• We used two determinant factors justice and quality.

• Determinants are measured through their multidimensionality.

• Outcome quality is most significant factor.

摘要

•We measure effects over continuance intention.•We used two determinant factors justice and quality.•Determinants are measured through their multidimensionality.•Outcome quality is most significant factor.

论文关键词：Continuance intention,Interaction quality,Environment quality,Outcome quality,Interactional justice,Procedural justice

论文评审过程：Available online 17 April 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.03.035