Internet cognitive failure relevant to users' satisfaction with content and interface design to reflect continuance intention to use a government e-learning system
作者：
Highlights：
• Internet cognitive failure reduces satisfaction with content of e-learning system.
• Internet cognitive failure reduces satisfaction with interface design.
• A high level of perceived utility increases users' continuance intention to re-use.
• Internet cognitive failure can explain difference in willingness to use e-learning.
摘要
•Internet cognitive failure reduces satisfaction with content of e-learning system.•Internet cognitive failure reduces satisfaction with interface design.•A high level of perceived utility increases users' continuance intention to re-use.•Internet cognitive failure can explain difference in willingness to use e-learning.
论文关键词：Public management,E-training,Internet cognitive failure,Expectancy confirmation model,Human-interface design
论文评审过程：Received 13 January 2016, Revised 25 March 2016, Accepted 27 August 2016, Available online 14 October 2016, Version of Record 14 October 2016.
论文官网地址：https://doi.org/10.1016/j.chb.2016.08.044
