Factors influencing users’ satisfaction and loyalty to digital libraries in Chinese universities

作者：

Highlights：

• Identifying the factors affecting user satisfaction and loyalty to digital libraries.

• A total of 426 valid survey questionnaires were collected in mainland China.

• The SEM method was employed to test the proposed research model and hypotheses.

• We found DLs' affinity significantly impacted on user satisfaction and loyalty.

• We found DLs' quality significantly affected user satisfaction and loyalty.

摘要

•Identifying the factors affecting user satisfaction and loyalty to digital libraries.•A total of 426 valid survey questionnaires were collected in mainland China.•The SEM method was employed to test the proposed research model and hypotheses.•We found DLs' affinity significantly impacted on user satisfaction and loyalty.•We found DLs' quality significantly affected user satisfaction and loyalty.

论文关键词：Digital libraries' quality,TAM,Information system success theory,Affinity theory,User satisfaction,User loyalty

论文评审过程：Received 8 August 2017, Revised 19 January 2018, Accepted 24 January 2018, Available online 3 February 2018, Version of Record 3 February 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.01.029