The benefits and challenges of online professional-patient interaction: Comparing views between users and health professional moderators in an online health community

作者：

Highlights：

• Online professional-patient interaction benefits pertain to online social support.

• OHC users see the main benefits in receiving informational online social support.

• Health professional moderators view benefits in addressing users' health needs.

• Online professional-patient interaction challenges stem from limitations of CMC.

• Interactions in OHCs can overcome weaknesses of face-to-face medical encounters.

摘要

•Online professional-patient interaction benefits pertain to online social support.•OHC users see the main benefits in receiving informational online social support.•Health professional moderators view benefits in addressing users' health needs.•Online professional-patient interaction challenges stem from limitations of CMC.•Interactions in OHCs can overcome weaknesses of face-to-face medical encounters.

论文关键词：Internet,Online health community,Online professional-patient interaction,Social support,Online supportive communication,Qualitative study

论文评审过程：Received 25 September 2017, Revised 5 January 2018, Accepted 26 January 2018, Available online 3 February 2018, Version of Record 3 February 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.01.031