Impertinent mobiles - Effects of politeness and impoliteness in human-smartphone interaction
作者：
Highlights：
• Results support research paradigm conceptualizing “smartphones as social actors”.
• Smartphones elicit reactions according to social norm of politeness.
• Phone “talking impolitely” was devalued regarding friendliness and competence.
• Phone “talking politely” was revaluated regarding friendliness but not competence.
• Gender of the phone impacted the evaluation of “impolite phones”.
摘要
•Results support research paradigm conceptualizing “smartphones as social actors”.•Smartphones elicit reactions according to social norm of politeness.•Phone “talking impolitely” was devalued regarding friendliness and competence.•Phone “talking politely” was revaluated regarding friendliness but not competence.•Gender of the phone impacted the evaluation of “impolite phones”.
论文关键词：Smartphone,Media equation,Social norms,Vocal social agents,Human-machine interaction,Mobile phone,CASA,Impoliteness
论文评审过程：Received 6 January 2018, Revised 10 December 2018, Accepted 18 December 2018, Available online 18 December 2018, Version of Record 24 December 2018.
论文官网地址：https://doi.org/10.1016/j.chb.2018.12.030
