Impact of gamification elements on user satisfaction in health and fitness applications: A comprehensive approach based on the Kano model

作者：

Highlights：

• Hieratical conception vocabulary of gamification includes words, elements and dimensions.

• Use Kano model as satisfaction level partition to classify gamification into quality classes.

• Sentimentally analyze online reviews to build vocabulary list.

• Build a model to analyze the relationship between gamification and user satisfaction.

摘要

•Hieratical conception vocabulary of gamification includes words, elements and dimensions.•Use Kano model as satisfaction level partition to classify gamification into quality classes.•Sentimentally analyze online reviews to build vocabulary list.•Build a model to analyze the relationship between gamification and user satisfaction.

论文关键词：Gamification,User satisfaction,Kano model,Health and fitness apps

论文评审过程：Received 4 April 2021, Revised 29 October 2021, Accepted 20 November 2021, Available online 2 December 2021, Version of Record 12 December 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.107106