Predicting continuance intention to fintech chatbot

作者：

Highlights：

• This research investigates how social cues can influence continuance intention in a fintech chatbot setting.

• This research attempts to extend social response theory to the field of fintech and predict continuance intention.

• This research presents a new stream through social response theory rather than the traditional behavior model of information technology.

摘要

•This research investigates how social cues can influence continuance intention in a fintech chatbot setting.•This research attempts to extend social response theory to the field of fintech and predict continuance intention.•This research presents a new stream through social response theory rather than the traditional behavior model of information technology.

论文关键词：Continuance intention,Fintech chatbots,Potential growth model,Social capital,Social response theory

论文评审过程：Received 17 August 2020, Revised 6 September 2021, Accepted 16 September 2021, Available online 1 January 2022, Version of Record 16 January 2022.

论文官网地址：https://doi.org/10.1016/j.chb.2021.107027