The appraisal and management of uncertainty: Implications for information-retrieval systems

作者：

Highlights：

• We review the prevailing discourse around the concept of uncertainty.

• We describe a communication-based theory of uncertainty management.

• We explore how this theory can inform the design of information-retrieval systems.

摘要

•We review the prevailing discourse around the concept of uncertainty.•We describe a communication-based theory of uncertainty management.•We explore how this theory can inform the design of information-retrieval systems.

论文关键词：Uncertainty,Information retrieval,Appraisal,Anxiety,Hope

论文评审过程：Received 10 June 2013, Accepted 13 June 2013, Available online 17 July 2013.

论文官网地址：https://doi.org/10.1016/j.ipm.2013.06.002