Towards healthcare business intelligence in long-term care: An explorative case study in the Netherlands

作者：

Highlights：

• Long-term care in the Netherlands costs doubled to €27 billion in the last decade.

• Customer experience is the number one information need but no data are available.

• Staffing wrt Care Intensity Packages (ZZP) is the most important indicator.

• For 68.9% of the clients with a risk of depression, there is no adequate follow-up.

• A falling risk of 90.63% results from a combined incontinence and medication risk.

摘要

•Long-term care in the Netherlands costs doubled to €27 billion in the last decade.•Customer experience is the number one information need but no data are available.•Staffing wrt Care Intensity Packages (ZZP) is the most important indicator.•For 68.9% of the clients with a risk of depression, there is no adequate follow-up.•A falling risk of 90.63% results from a combined incontinence and medication risk.

论文关键词：Healthcare business intelligence,Knowledge discovery,Data mining,Crisp-dm,Long-term care

论文评审过程：Available online 24 August 2013.

论文官网地址：https://doi.org/10.1016/j.chb.2013.07.038