A study of users’ experiences and beliefs about software update messages

作者：

Highlights：

• We distribute two surveys to gauge participants’ attitudes and behaviors related to software updates and warnings.

• We use two human information processing models to design our study and analyze results.

• Participants report common annoyance, confusion, and hesitation with software update and warning messages.

• Some emotions (e.g., annoyance/confusion, noticeability/importance) were found to be correlated.

• We identify areas of improvement for communication of software warnings and updates.

摘要

•We distribute two surveys to gauge participants’ attitudes and behaviors related to software updates and warnings.•We use two human information processing models to design our study and analyze results.•Participants report common annoyance, confusion, and hesitation with software update and warning messages.•Some emotions (e.g., annoyance/confusion, noticeability/importance) were found to be correlated.•We identify areas of improvement for communication of software warnings and updates.

论文关键词：Update message design,Affective-cognitive design,User opinions,User experiences

论文评审过程：Available online 3 June 2015, Version of Record 3 June 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.04.075