Need fulfillment and experiences on social media: A case on Facebook and WhatsApp

作者：

Highlights：

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• We studied users' recent, outstanding experiences with Facebook and WhatsApp.

• WhatsApp was found to unlock new opportunities for intimate communication.

• Facebook was characterized by primarily non-social uses.

• Both media were found to be powerful lifelogging tools.

摘要

•We studied users' recent, outstanding experiences with Facebook and WhatsApp.•WhatsApp was found to unlock new opportunities for intimate communication.•Facebook was characterized by primarily non-social uses.•Both media were found to be powerful lifelogging tools.

论文关键词：Human needs,User experience,Facebook,WhatsApp

论文评审过程：Received 23 February 2015, Revised 13 October 2015, Accepted 15 October 2015, Available online 13 November 2015, Version of Record 13 November 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.10.015