A concept-level approach to the analysis of online review helpfulness

作者：

Highlights：

• We have examined the factors that participate in online reviews helpfulness.

• The regular, comparative and suggestive are included as qualitative aspect.

• The numbers of concepts in opinion types are examined as quantitative factors.

• Further challenges are discussed for coming researchers.

摘要

•We have examined the factors that participate in online reviews helpfulness.•The regular, comparative and suggestive are included as qualitative aspect.•The numbers of concepts in opinion types are examined as quantitative factors.•Further challenges are discussed for coming researchers.

论文关键词：Online reviews,Review helpfulness,Electronic commerce,Suggestive reviews

论文评审过程：Received 11 April 2015, Revised 3 September 2015, Accepted 14 December 2015, Available online 1 January 2016, Version of Record 1 January 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2015.12.028