How do credibility and utility play in the user experience of health informatics services?

作者：

Highlights：

• Antecedents and moderating variables from extended ECT.

• Credibility influence other user perceptions.

• Utility and credibility together determine intentions and behaviors.

• Cross-sectional and longitudinal analysis of these attitudes and behaviors was conducted.

• Ongoing experiences modify user perceptions of utility and enhance confirmation belief.

摘要

•Antecedents and moderating variables from extended ECT.•Credibility influence other user perceptions.•Utility and credibility together determine intentions and behaviors.•Cross-sectional and longitudinal analysis of these attitudes and behaviors was conducted.•Ongoing experiences modify user perceptions of utility and enhance confirmation belief.

论文关键词：Credibility,Trustworthiness,Perceived utility,Time-series cross-sectional study,Health informatics,Health user experience

论文评审过程：Received 29 November 2015, Revised 12 October 2016, Accepted 7 November 2016, Available online 15 November 2016, Version of Record 5 December 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.11.007