Modelling and testing consumer trust dimensions in e-commerce

作者：

Highlights：

• Evaluative framework for measuring the dimensions of consumer trust in e-commerce.

• Measures the three main dimensions of trust: competence, integrity, and benevolence.

• Consumers with high overall trust demonstrate a higher intention to e-commerce.

摘要

•Evaluative framework for measuring the dimensions of consumer trust in e-commerce.•Measures the three main dimensions of trust: competence, integrity, and benevolence.•Consumers with high overall trust demonstrate a higher intention to e-commerce.

论文关键词：E-commerce,Competence,Integrity,Benevolence,Trust

论文评审过程：Received 13 November 2016, Revised 23 January 2017, Accepted 26 January 2017, Available online 27 January 2017, Version of Record 6 February 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.01.050