Quantifying the Effect of Informational Support on Membership Retention in Online Communities through Large-Scale Data Analytics

作者：

Highlights：

• This paper quantifies the effect of informational support on member retention.

• This paper introduces large-scale data mining to study informational support.

• This paper helps design a support mechanism to enhance member commitment.

摘要

•This paper quantifies the effect of informational support on member retention.•This paper introduces large-scale data mining to study informational support.•This paper helps design a support mechanism to enhance member commitment.

论文关键词：Informational support,Online communities,Text mining,Social role,Membership retention,Survival analysis

论文评审过程：Available online 23 April 2018, Version of Record 11 May 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.04.042