Assessing long-term user experience on a mobile health application through an in-app embedded conversation-based questionnaire

作者：

Highlights：

• 37 participants reported their long-term UX on a conversational interface for 3 months.

• After the app use, users' feeling about their health remained similar to before use.

• The most satisfactory experiences occurred mainly during the first weeks of use.

• A determining aspect in UX is whether the app features meet users' health needs.

• As engagement evolves over time, hedonic aspects gain more weight than pragmatic ones.

摘要

•37 participants reported their long-term UX on a conversational interface for 3 months.•After the app use, users' feeling about their health remained similar to before use.•The most satisfactory experiences occurred mainly during the first weeks of use.•A determining aspect in UX is whether the app features meet users' health needs.•As engagement evolves over time, hedonic aspects gain more weight than pragmatic ones.

论文关键词：User experience,Long-term assessment,m-Health,Conversational,Chatbot

论文评审过程：Received 13 August 2019, Revised 9 October 2019, Accepted 12 October 2019, Available online 16 October 2019, Version of Record 25 October 2019.

论文官网地址：https://doi.org/10.1016/j.chb.2019.106169